General Questions
Q: What types of watches does MINI offer?
A: MINI offers a diverse range of watches including Mechanical, Automatic, Quartz Chrono, and Tourbillon timepieces.
Q: How can I purchase a MINI watch?
A: You can browse our collection online and make a purchase directly from our website. Alternatively, you can visit approved e-commerce websites like Tata Cliq, and authorized retail stores.
Q: Do MINI watches come with a warranty?
A: Yes, all MINI watches come with a standard warranty. Please refer to the warranty card provided with your watch for specific details.
Product-Specific Questions
Q: How do I set the time on my Mechanical/Automatic watch?
A: Gently pull out the crown to the second position and turn it until you reach the desired time. Push the crown back in to set the time.
Q: How do I change the day/date on my MINI watch?
A: To adjust the day or date on your watch, gently pull the crown out to the first position. Turn the crown to change the day/date. Once set, push the crown back to its original position.
Q: How do I use the chronograph function on my Quartz Chrono watch?
A: Press the top button to start the chronograph. Press it again to stop. Use the bottom button to reset the chronograph to zero.
Q: What is a Tourbillon watch and how is it different?
A: A Tourbillon watch has a rotating cage that houses the escapement and balance wheel. This design counters the effects of gravity, enhancing the watch's accuracy. It's a testament to advanced watchmaking craftsmanship.
Q: How often should I wind my Mechanical watch?
A: It's recommended to wind your Mechanical watch every day to ensure consistent timekeeping.
Care & Maintenance
Q: How should I clean my MINI watch?
A: Use a soft, damp cloth to gently wipe the watch case and bracelet. Avoid using chemicals or abrasive materials.
Q: Can I wear my watch while swimming or showering?
A: While many of our watches are water-resistant, it's recommended to avoid exposing them to extreme water conditions. Always check the water-resistance rating on your specific model.
Q: How often should I service my watch?
A: For optimal performance, it's recommended to service your watch every 3-5 years. However, this can vary based on the watch type and usage.
Q: My watch seems to be running slow/fast. What should I do?
A: It's normal for watches to deviate slightly over time. If you notice significant deviations, consider getting your watch serviced by an authorized technician.
Other Queries
Q: Can I change the strap of my MINI watch?
A: Yes, many of our watches come with interchangeable straps. You can purchase additional straps from our website or from authorized dealers.
Q: What should I do if my watch gets damaged?
A: In case of any damage, please contact our customer service or visit an authorized service center. Avoid trying to repair the watch yourself.
Q: How can I ensure I'm purchasing an authentic MINI watch?
A: To guarantee the authenticity of your MINI watch, we strongly recommend purchasing directly from our official brand website, from an authorized MINI dealer, or from approved e-commerce platforms like Tata Cliq. Buying from these trusted sources ensures you receive a genuine product and allows you to benefit from our full warranty and after-sales services. Please be cautious of unauthorized sellers, as they might offer counterfeit or substandard products.